Help Article
How to Report Incorrect School Information
A short guide to flagging inaccurate or out-of-date information on a CampusPin school profile, what we do with reports, and how long corrections typically take.
Where to report
/contact
Average response
1–2 business days
Source-derived fixes
Wait for next refresh
Support Contact View
Support and privacy content should make the route to help visible, specific, and calm.
Shared Workflow
Family and counselor workflows improve when everyone is reacting to the same live shortlist and support path.
Decision diagram
Clarify the question
Use the contact form at /contact and include the school name, the specific field, and the correct value or source.
Evaluate with evidence
Editorial corrections to school profiles or guides typically resolve within a few business days.
Take the next step
Source-derived field changes (e.g. tuition pulled from IPEDS) may need to wait for the next dataset refresh; we communicate that status.
Key takeaways
Article details
Category
Support and Privacy
Updated
Read time
3 min read
Word count
504
Approx. length
2 pages
Audience
Anyone who spots a problem
Quick reference
One clearer way to apply this page
This synthesized snapshot adds a compact chart or table when a page is intentionally checklist-heavy or workflow-heavy, so readers still get a strong visual reference.
Suggested workflow emphasis
Use this as a quick weighting guide when turning the help article into a cleaner CampusPin workflow.
Use the contact form at /contact and include the school name, the specific field, and the correct value or source.
Editorial corrections to school profiles or guides typically resolve within a few business days.
Source-derived field changes (e.g. tuition pulled from IPEDS) may need to wait for the next dataset refresh; we communicate that status.
What to include in a report
What happens after you report
Reports go to the editorial team and are reviewed against the underlying source. Editorial fixes (typos, broken links, mis-categorizations) usually resolve within a few business days.
For source-derived fields like tuition or acceptance rate, the correction may need to wait for the next federal data refresh. We respond with the status either way.
For institution representatives
If you represent the institution, the most efficient path is to claim the profile at /claim-institution. Verified representatives can update most fields directly through the institution-side workflow.
How to apply this support and privacy guidance on CampusPin
The fastest way to make how to report incorrect school information useful is to turn it into one live CampusPin session instead of treating it like background reading.
Use the article's core question to choose the next product surface, narrow the list, and pressure-test one real tradeoff before the session ends.
That usually means keeping one shortlist, one compare view, or one profile review sequence visible while you use the guidance, rather than letting the process drift into scattered tabs.
- Start with the page or workflow that best matches the current question.
- Keep the shortlist, profile review, or comparison visible while you test the advice.
- End with one concrete next move so the article changes the decision, not just the tab count.
| If this article helps with... | Best CampusPin surface | Best next action |
|---|---|---|
| Discovery and narrowing | Results or state pages | Tighten the list before opening more profiles |
| Comparison and tradeoffs | Pins, compare, or profile review | Keep only the schools that still make sense after closer review |
| Next-step clarity | Intelligent Advisor or a saved shortlist | Ask one sharper question and take one visible action |
Use this quick table to move from reading into a narrower, more defensible CampusPin workflow.
Frequently asked questions
Can I report content that looks AI-generated?
Yes. CampusPin does not publish AI-templated bulk content; if a public page reads as low-quality, please flag it. Use the contact form and include the URL.
How quickly will I get a response?
Most reports get an initial reply within 1–2 business days. Resolution time depends on whether the correction is editorial (fast) or requires a source-data refresh (slower).
Related resources
Keep going
Support and Privacy
Why Some School Data May Be Missing on CampusPin
Why some fields on a school profile show "Data not available" — how federal datasets work, what CampusPin does with gaps, and how to verify the actual current figure with the institution.
Institutions
Submit Profile Update Requests the Right Way
How institution users should prepare profile update requests so they are easier to review and approve. Each page is designed to connect search intent to clearer next steps, internal links, and more defensible CampusPin decisions.
Institutions
How Institution Representatives Can Claim a CampusPin Profile
What institution users should expect when claiming a profile and how to prepare for a smoother verification process.
Support and Privacy
Support Options and Response Times
Where to go for CampusPin help, when to use the support portal versus email, and what response timing to expect.