Help Center
Clear product guidance, not generic support copy
Browse practical help articles for students, families, institution representatives, and account holders. The help center is designed to answer questions fast and route deeper issues correctly.
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Getting Started With CampusPin
A fast orientation to the CampusPin workflow, from your first search through profile review, pins, and next-step planning.
What this help center covers
Categories
Help articles
Practical guidance by workflow
Search and Discovery
How to Use Filters to Narrow Your College List
A practical help article on how to use CampusPin filters without over-filtering or locking yourself into the wrong criteria too early.
Search and Discovery
Save and Manage Pinned Schools
How pinned schools work in CampusPin and how to use them to keep a tighter, cleaner shortlist.
Search and Discovery
How to Read a CampusPin School Profile
A guide to the major sections inside a CampusPin institution profile and how to interpret them effectively.
Advisor and Personalization
How to Use the Intelligent Advisor Effectively
A practical guide to asking better questions in the CampusPin Intelligent Advisor so you get more useful discovery guidance.
Accounts and Security
Manage Your Account and Security
A quick guide to account basics, password recovery, and the main security behaviors users should follow on CampusPin.
Institutions
How Institution Representatives Can Claim a CampusPin Profile
What institution users should expect when claiming a profile and how to prepare for a smoother verification process.
Institutions
Submit Profile Update Requests the Right Way
How institution users should prepare profile update requests so they are easier to review and approve.
Support and Privacy
Support Options and Response Times
Where to go for CampusPin help, when to use the support portal versus email, and what response timing to expect.
Support and Privacy
Privacy Controls and Data Requests
How CampusPin approaches privacy, what users can request, and when to use support for account-related data questions.