Help Center
Practical CampusPin help built around real workflows
Use the help center to learn how to search, compare, shortlist, evaluate affordability, and use the Intelligent Advisor with more structure. The goal is faster clarity, not generic support copy.
Help articles
24
Categories
6
Primary audiences
Students, families, counselors
Support route
/support
Start here
How to Search for Colleges by ZIP Code or Location
How to use CampusPin's ZIP code, city, and map search to find U.S. colleges and universities near you, and how to combine location with cost, school-type, and program filters for a realistic shortlist.
What this help center now covers
Category hubs
Browse help by workflow cluster
Each category hub groups related workflows so users can start with the strongest help path instead of scrolling through the entire help library.
Help Category
Getting Started
Orientation, first-session workflows, and practical onboarding guidance for students, parents, and counselors using CampusPin for college discovery.
Help Category
Search and Discovery
Help articles covering filters, state discovery, school profiles, shortlist quality, and comparison workflows across CampusPin.
Help Category
Advisor and Personalization
Guidance for using the Intelligent Advisor, saving preferences, shaping recommendations, and turning broad questions into stronger search choices.
Help Category
Accounts and Security
Account setup, sign-in, privacy, and safety guidance for CampusPin users who want to preserve their research workflow cleanly.
Help Category
Institutions
Institution-facing and profile-related help content covering claims, profile interpretation, data trust, and update workflows.
Help Category
Support and Privacy
Support routing, privacy guidance, issue resolution, and family/counselor workflow help for CampusPin users.
Latest workflows
Recent and high-coverage help articles
Showing the latest 23 articles from a help library of 24 public guides.
Search and Discovery
How to Use CampusPin as a Transfer Student
A practical workflow for U.S. transfer applicants using CampusPin: how to filter for fit, what to verify on each destination school's transfer admissions page, and how to use /transfer-college-search alongside /compare.
Getting Started
How Parents and Students Can Use CampusPin Together
A practical guide for families using CampusPin as a shared workspace — keeping search, cost conversations, and side-by-side comparisons aligned without taking the search over.
Search and Discovery
How Counselors Can Use CampusPin in Advising Sessions
Practical workflows for high school counselors and independent advisors using CampusPin in one-on-one sessions: building balanced lists, walking through cost honestly, and leaving students with a workspace they can return to alone.
Search and Discovery
How to Search Colleges by Major or Program
A practical walkthrough of CampusPin's area-of-study and program filters — how they're different, when to use each, and how to combine them with cost and location filters to avoid lists that look strong on paper but ignore real constraints.
Search and Discovery
How to Search Colleges by State or Region
How CampusPin's state directory and state-level filters work, when to use the state hub vs. the search page, and how to balance staying close to home with broadening the search to nearby states.
Search and Discovery
How to Compare Community Colleges and Four-Year Universities
Practical guidance on using CampusPin to compare community colleges and four-year universities side by side — when each pathway makes sense, what to compare, and how transfer agreements factor in.
Search and Discovery
How to Use Pinned Schools as a Decision Shortlist
How to turn the pin button into a working shortlist — when to add a school, when to remove one, how to use pins with the comparison tool, and how to keep the list small enough to actually decide.
Search and Discovery
How to Compare Two or More Colleges Side by Side
A practical walkthrough of the CampusPin comparison tool — how to add up to four schools, which columns matter most, and how to read net price alongside selectivity and outcomes without overweighting any single number.
Search and Discovery
How to Understand Tuition and Net Price on a CampusPin Profile
What the tuition and net-price fields on a school profile actually mean, where the numbers come from, and how to read them honestly when comparing affordability across institutions.
Search and Discovery
How to Read Acceptance Rate Without Overvaluing It
Acceptance rate is a useful selectivity signal but a poor proxy for school quality. This guide explains what it does and does not measure, why headline rates can mislead, and how CampusPin reports the figure.
Support and Privacy
Why Some School Data May Be Missing on CampusPin
Why some fields on a school profile show "Data not available" — how federal datasets work, what CampusPin does with gaps, and how to verify the actual current figure with the institution.
Support and Privacy
How to Report Incorrect School Information
A short guide to flagging inaccurate or out-of-date information on a CampusPin school profile, what we do with reports, and how long corrections typically take.
Accounts and Security
How to Use CampusPin Without Creating an Account
You do not need to sign in to search, filter, view profiles, or compare colleges on CampusPin. This article explains exactly what works without an account and what an account adds.
Getting Started
Getting Started With CampusPin
A fast orientation to the CampusPin workflow, from your first search through profile review, pins, and next-step planning.
Search and Discovery
How to Use Filters to Narrow Your College List
A practical help article on how to use CampusPin filters without over-filtering or locking yourself into the wrong criteria too early.
Search and Discovery
Save and Manage Pinned Schools
How pinned schools work in CampusPin and how to use them to keep a tighter, cleaner shortlist. Each page is designed to connect search intent to clearer next steps, internal links, and more defensible CampusPin decisions.
Search and Discovery
How to Read a CampusPin School Profile
A guide to the major sections inside a CampusPin institution profile and how to interpret them effectively. Each page is designed to connect search intent to clearer next steps, internal links, and more defensible CampusPin decisions.
Advisor and Personalization
How to Use the Intelligent Advisor Effectively
A practical guide to asking better questions in the CampusPin Intelligent Advisor so you get more useful discovery guidance.
Accounts and Security
Manage Your Account and Security
A quick guide to account basics, password recovery, and the main security behaviors users should follow on CampusPin.
Institutions
How Institution Representatives Can Claim a CampusPin Profile
What institution users should expect when claiming a profile and how to prepare for a smoother verification process.
Institutions
Submit Profile Update Requests the Right Way
How institution users should prepare profile update requests so they are easier to review and approve. Each page is designed to connect search intent to clearer next steps, internal links, and more defensible CampusPin decisions.
Support and Privacy
Support Options and Response Times
Where to go for CampusPin help, when to use the support portal versus email, and what response timing to expect.
Support and Privacy
Privacy Controls and Data Requests
How CampusPin approaches privacy, what users can request, and when to use support for account-related data questions.